Hospitality , BFSI , Healthcare
Haptik is a Conversational AI company offering chatbot solutions for: Publishers - it offers Software Development Kit which can be integrated by any app to enable utility and transactions’ chatbots, Advertisers - the solution enables advertisers to engage users on Haptik’s publisher network through chatbots, Enterprises - the solution tool kit facilitates businesses in deploying chatbots to automate customer support across their website, Facebook messenger or mobile apps, Consumers - a 24x7 chat-based personal assistant that helps users with tasks like booking cabs or flight tickets, etc.
Haptik has reached over 100 million devices, processed over 2 Billion conversations. Global market. Annual run-rate of Rs. 15 crores. Growth at 1000%. Future in voice-first conversations. In 2019, Reliance Jio Digital acquired an 87% stake for Rs 700 crore.
Co-founder & CEO
Aakrit completed his B.S. in Industrial Engineering from the University of Illinois. As Co-Founder & CEO of...
Co-founder & CTO
Swapan's passion is to build sophisticated applications with a simple design. He strives to improve himself,...
Haptik lead generation bot
Conversational AI to Generate and Qualify Leads: Long lead forms, incomplete information, and lack of an immediate touch-point are key reasons why prospective customers drop off. Using a lead gen bot to meet the needs of tech-savvy, information-hungry and ever-demanding customers will help solve this issue.
Haptik concierge bot
Conversational AI to Engage and Retain Customers: Data indicates that websites and mobile apps, irrespective of high-quality design and UX, suffer from bounce-off/uninstall rates as high as 60%. With a concierge bot, you can effectively engage with and retain customers.
Haptik customer service bot
Conversational AI to Improve Customer Service: Long wait times, inconsistent communication standards, human error and high attrition rates are problems with customer service that impose significant costs on companies. These issues can be avoided by deploying a customer support bot, to scale up your customer service without scaling up your workforce.
Haptik customer feedback bot
Conversational AI to Provide Actionable Insights: Businesses have traditionally relied on survey forms and call centres for gathering customer feedback - both of which can be subjective and error-prone. A feedback bot leverages the power of conversational interfaces to help an enterprise better understand what their customers think about their products and services.