ICICI Bank Limited

ICICI Bank Limited is an Indian multinational banking and financial services company headquartered in Mumbai, Maharashtra with its registered office in Vadodara, Gujarat.

Key AI Initiatives

iPal AI chatbot

ChatbotsBanking

ICICI Bank, AI chatbot iPal has interacted with more than 3.1 million customers, responding to 6 million queries up to 90 percent accuracy.


The Bot answers simple, structured FAQ queries & learns from every interaction with the help of Machine Learning. iPal helps customers to pay utility bills, recharge mobile phone bills using queries or assist in fund transfers from person-to-person & ATM pin reset.


Future Plans ā€“ ICICI Bank is in process of integrating iPal with existing voice assistants such as Cortana & Siri.

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