Get more content like this in your Inbox monthly!
Our newsletter consists of curated articles from our top authors.
ICICI Bank Limited is an Indian multinational banking and financial services company headquartered in Mumbai, Maharashtra with its registered office in Vadodara, Gujarat.
ICICI Bank, AI chatbot iPal has interacted with more than 3.1 million customers, responding to 6 million queries up to 90 percent accuracy.
The Bot answers simple, structured FAQ queries & learns from every interaction with the help of Machine Learning. iPal helps customers to pay utility bills, recharge mobile phone bills using queries or assist in fund transfers from person-to-person & ATM pin reset.
Future Plans – ICICI Bank is in process of integrating iPal with existing voice assistants such as Cortana & Siri.