HDFC BANK

Housing Development Finance Corporation Limited (HDFC) bank was incorporated in August 1994 in the name of ‘HDFC Bank Limited’, with its registered office in Mumbai, India.

Key AI Initiatives

EVA: Electronic Virtual Assistant

BankingChatbots

EVA - Electronic Virtual Assistant Banking chatbot deployed online with a main objective to leverage Artificial Intelligence to help serve customers better and faster. Senseforth AI Research has built the technology & is managing EVA. Today EVA interacts with thousands of customers with 20,000 conversations from all over the world. Bot within milliseconds understands the user query & fetches the relevant information from thousands of possible sources using NLP - Natural Language Processing.


Impact Metrics

Capability to answer 5 million queries with 85% accuracy for around 1 million customers. 

OnChat

ChatbotsBanking

HDFC BANK collaborated with Niki.ai to leverage Artificial Intelligence & Machine Learning. OnChat is powered by Niki – A Customer centric approach for all generations has been considered from Millennials to Not-so-tech-savvy users & Old age users to get things done easily without any tech-help.


Future Plans: Integration with Social Media apps, payment & booking platforms, WhatsApp, Microsoft Cortana & Apple’s Siri.  

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