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Housing Development Finance Corporation Limited (HDFC) bank was incorporated in August 1994 in the name of ‘HDFC Bank Limited’, with its registered office in Mumbai, India.
EVA - Electronic Virtual Assistant Banking chatbot deployed online with a main objective to leverage Artificial Intelligence to help serve customers better and faster. Senseforth AI Research has built the technology & is managing EVA. Today EVA interacts with thousands of customers with 20,000 conversations from all over the world. Bot within milliseconds understands the user query & fetches the relevant information from thousands of possible sources using NLP - Natural Language Processing.
Capability to answer 5 million queries with 85% accuracy for around 1 million customers.
HDFC BANK collaborated with Niki.ai to leverage Artificial Intelligence & Machine Learning. OnChat is powered by Niki – A Customer centric approach for all generations has been considered from Millennials to Not-so-tech-savvy users & Old age users to get things done easily without any tech-help.
Future Plans: Integration with Social Media apps, payment & booking platforms, WhatsApp, Microsoft Cortana & Apple’s Siri.